We highly recommend you read over these before signing up for service. These policies are the backbone of our services & spell out how we handle most aspects of your pets care.
Clients agree to the following Terms of Service
You are entering into an agreement to be a “Client” of Comfy Creatures Dog Walking + Pet Care, its staff, agents, affiliates, contractors, representatives, assistants and/or associates, hereinafter referred to as “CCDWPC”. The contents of the agreement apply to the initial period of time during which services will be rendered, hereinafter referred to as “Service Period,” as well as any subsequent Service Period’s. Details of the services to be provided are expressed separately in writing, orally or both, and may be changed from time to time upon Client’s notification and CCDWPC’s subsequent acknowledgment and agreement. Cost of services are based upon CCDWPC’ published rates and fees, which are available for your review on our website or by request. Fees are subject to change without notice.
Online Account Access: As a Client you will have a username and password for online Account access via secure web browser to view/update your pet care instructions, make reservations, adjust Service Periods, and pay for services. What you see online is what we see. It is your responsibility to ensure that all sections of your Account are complete and accurate, as CCDWPC will only provide services as instructed on your online Account. Account changes should be submitted at least 24 hours before a Service Period starts – no hand written instructions.
Reserving Service and Statements: As a Client you are authorized to reserve Service Periods from any telephone, text, cellular, online, mail or email address or number listed on your Account. Your reservation is confirmed when you receive a detailed emailed “Statement” outlining dates, time, cost and sitter name for your Service Period. Reservations should be made through your Account online when possible. Reservation requests will be reviewed to confirm availability. We endeavor to confirm your reservation by the next business day.
Please review all Statements; you must notify us of any errors or discrepancies within 24 hours of receiving a Statement, otherwise we will assume your Statement is accurate and your Service will be performed as outlined therein. Minor adjustments can be made online or by email; last minute adjustments may be subject to cancellation policies.
Veterinary Care: You authorize CCDWPC to procure veterinary services for your pet(s) as CCDWPC deems necessary. In the event your pet needs veterinary care while under CCDWPC care, we will always attempt to contact you and listed emergency contacts. You agree to pay any and all fees incurred while obtaining veterinary services. You must inform your Veterinarian that CCDWPC is an authorized care provider for your pet(s), and that CCDWPC is authorized to obtain vaccination or medical records.
Consultation Meetings: The first meeting with a pet sitter assigned to your account is free, so that you and your pets can get to know them and make sure they are a good fit for you and your pets. If you need your pet sitter to come to you for additional follow-up meetings for new pets, keys, or other updates, such visits are billed at our standard rates.
In Case of Emergency Service: All Clients in good standing have access to on call / emergency Service Periods.
Keys and Entry Methods: We recommend two (2) methods of entry available for all in-YOUR-home Clients. This allows for uninterrupted in-YOUR-home service to be guaranteed even if something happens. Recommended: 2 sets of the same metal key(s) in two different lock boxes, OR 1 metal key in a lock box and 1 electronic code (lock/garage). All keys and codes are maintained with utmost care and discretion, keys are secured when not in use. We recommend a realtor style lockbox. CCDWPC recommends not adding any personal info to key rings. Please TEST keys before each service if not used regularly. You give CCDWPC and our representatives authorization to enter the address listed in your online Account as needed for in-home services. If we are not able to gain access for a date listed on a Statement, you authorize CCDWPC to employ the services of a locksmith. You agree to cover all locksmith charges. If key codes, garage codes, realtor-style key lock box codes, or other electric/electronic lock access is offered to CCDWPC as the primary entry to your home you will be responsible for any extra charges due to lock malfunction/power outage.
Food and Cleaning Supplies: Client agrees to ensure that an adequate amount of food, cleaning, and/or other pet/home care supplies are in a location that CCDWPC can easily locate in the home prior to the start of the Service Period(s) and for the duration of the entire Service Period. Client understands that depletion of such food and/or other supplies would result in CCDWPC’ replenishment with the same or a reasonable substitute in any quantity at Client’s expense, plus applicable errand surcharges. Please note: simplifying where things are and how much food is needed will leave more time to spend with your pet(s) during each visit. Please keep food & supplies in as few places, and closest to the work area, as possible. (Ex. Food area, litter area, walking equipment by exit, plants grouped). If you have a pet with complicated feeding or medication regimens, the supplies should be pre-packaged in proper serving quantities in ziplock bags or other suitable container(s).
Client Provided Equipment: Client will ensure leashes, harnesses, or collars to be used by CCDWPC are in good working condition. CCDWPC will not be responsible for the failure of Client provided equipment or tools. Pets must be micro-chipped OR have an ID tag if allowed any outdoor access while under CCDWPC’s care. If CCDWPC takes pet(s) off your premises, you agree to indemnify and hold harmless CCDWPC for any injury or damage which may be caused to other parties by the actions of your pet(s), or to your pet(s) caused by the actions of other animal(s), including, but not limited to, loose or stray dogs. CCDWPC policy is to avoid all other pets and people while in public areas with Client’s pets.
Pet Areas: CCDWPC will not be responsible for the security, condition, or failure of: fences, invisible/electric fences, doors, gates, crates, locks, and other pet confinement areas and barriers. You will ensure that the confinement area is secure and safe for pets. Additionally, it is your responsibility to note in your Account any area(s) that the pet(s) are not allowed, and secure such area(s) properly. CCDWPC is not responsible for injury to, disappearance of, death of, or fines assessed to, any pet(s) with unsupervised access to the outdoors (ie: doggie doors).
Payments: New Clients are required to pre-pay for the first $200 of pet care service to make reservations, which will be applied to Client’s Service Periods until depleted. After the initial deposit is depleted, payments for all future Service Periods are preferred by credit/debit card and are due by the first day of a Service Period. Payments received after service starts will be considered late. Regular Clients who have an ongoing Service Period, ex: you have the same days/visits every week, will receive a Statement monthly, just prior to the the 1st of the month, with payment due on the 7th of the month. Payments for ongoing Service Periods made after the 7th will be considered late for that month.
The preferred method of payment is by debit or credit card. We accept Visa/MC/Amex/Disc branded cards. You can make one time payments by the card on file (or pay with a new card) by following the red arrow / “click here to pay online” link in any Statement to pay. To save a card for easy future payments go to your online Account and go to the credit card tab. For convenience you can choose AutoPay when saving a card. If you choose AutoPay we will charge your card after your Service Period starts, after the 7th if you are a regular Client. You’ll receive a receipt by email for all payments.
Late Fees: The late fee is 10% of the outstanding delinquent balance. The best way to ensure timely payments and avoid late fees is by placing a debit/credit card on file and selecting AutoPay. Additionally, a charge of 10% of the delinquent amount will be added to unpaid balances every twenty-eight (28) days after the original payment due date. In the event it is necessary to initiate collection proceedings you are responsible for attorney’s fees, court costs, and collection costs.
Cancellations and Refunds: We aim to be flexible with cancellations but please understand that sitters do arrange schedules and their availability to accommodate your reservations. If you cancel with little or no notice, your sitter may not have proper time to adjust their schedule and/or take on another Client. Please keep the following guidelines in mind regarding cancellations:
– Canceling Regular Mid-Day Daily Visits – If you have Service Periods every month AND your service is scheduled between 10am – 4pm: 100% refund with 12 hours or more notice; 50% refund canceling with less than 12 hours’ notice.
– Canceling all other services at your home (morning, as-needed midday dog walks, evenings, overnights, etc): 100% refund within 7 days or more notice; 50% refund within 6 days or less notice.
– Cancellations on major Holiday dates – We work 365 days a year, and make our personal holiday and family plans around our pet care schedules. Therefore, cancellations of ANY services reserved on major holidays, with less than 28 days notice, will be billed at 100%.
Property Damage: CCDWPC is not responsible for damage to any property or person caused by your pet(s). If any neighbor, friend, family member, contractor, or other representative enters your home or property during a Service Period, CCDWPC is not responsible for damages or loss to your property. CCDWPC is not responsible for damage to carpets, rugs, floors, furniture, plants, or lawns caused by your pet(s) urinating, spraying, defecating, chewing or scratching on same. CCDWPC will attempt to clean up messes caused by your pet(s), that are found by CCDWPC, using Client supplied cleaning materials, during the allotted time frame.
Trespassers: During the Service Period no one else is allowed on your property (both home and yard) without prior approval from both you and CCDWPC. If anyone other than CCDWPC is found to have entered your property during the Service Period without advance acknowledgment to CCDWPC, it is our policy to alert you and local law enforcement. CCDWPC will not discuss your service with any unauthorized party. You must notify CCDWPC if anyone has keys or access to your property other than CCDWPC during a Service Period. CCDWPC cannot be held liable for damage done to your home and/or pet(s) by others with such access. Please advise us of any difficulties you have encountered with neighbors or local kids with regard to your pets or home.
Security Systems: CCDWPC is not liable for any charges, fines, or other damages resulting from the malfunction or unintended triggering of a security system. If you choose to leave your alarm on, it is your responsibility to provide clear and concise keypad location details and instructions for both arming and disarming your security system.
Plant Watering: CCDWPC cannot be responsible for plants that wilt, brown, or die due to conditions or circumstances beyond following the directions supplied by you. Watering of plants will be accomplished only as you have directed. Please group indoor plants together when possible.
Pictures: At times, CCDWPC may take photographs of Client pets to use for marketing, social media, etc. Photographs will be of the pet(s) only and there will be no breach of privacy or security (your name, address, home location, valuables, or other personal details etc. will never be disclosed in pet photographs).
Disasters: In the event of inclement weather or natural disaster CCDWPC will do our best to maintain your Service Periods, however, we reserve the right to adjust your schedule due to circumstances beyond our control. Pets with medical conditions will always receive priority.
Aggressive Animals: CCDWPC generally does not provide service for aggressive animals. If a pet’s history is not disclosed, you place CCDWPC at substantial risk and you may be liable for significant punitive damages. If any pet(s) exhibit signs or acts of aggression after you enter this agreement, you are obligated to notify CCDWPC of the incident(s) (a) at once if a Service Period is pending, or (b) upon requesting future service. CCDWPC’s decision to provide care to an animal(s) following disclosure of dissatisfactory behavior does not indemnify you from claims resulting from such animal(s).
You further acknowledge that you are responsible for any and all medical expenses, damages, legal costs, and lost wages resulting from an injury to a pet sitter or other persons or parties caused by your pet(s), your negligence, or by condition of your premises. You agree to indemnify, hold harmless, and defend CCDWPC in the event of a claim by any person injured by your pet(s), negligence, or condition of your premises. You hereby waive and release CCDWPC from any and all liabilities of any nature for your actions, your pet(s), or any other party with access to your home, except those arising from negligence or willful misconduct on the part of CCDWPC.
Personal Dog Boarding Services: Applies when your dog stays at a sitter’s private residence. Because of its very nature, and in keeping with our commitment to provide the best care, Personal dog boarding is a very limited service and can only be offered to a few Clients at any one time. Once reserved, your sitter is making plans to accommodate your pet, and other Clients could be turned down. Because of this, if you need to cancel a boarding reservation, a refund of 50% will apply to boarding reservations with 4 weeks or less notice. There is a minimum charge of 2 days for all boarding requests. Boarding Drop Off and Pick Up times are Monday through Friday 8am to 6pm. Your pet can be boarded over the weekend, but must be dropped off by Friday evening. First pick-up times will be Monday morning. Dogs must be healthy, house trained, on flea and tick medication, current on all vaccinations, clean, and well-mannered (no obsessive barking, inappropriate chewing or other destructive behaviors).
CCDWPC will provide all services in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, you expressly waive and relinquish any and all claims against CCDWPC except those arising from gross negligence or willful misconduct on the part of CCDWPC. You also agree to notify CCDWPC of any concerns or issues within 24 hours of the end of a Service Period.
CCDWPC’s policies, terms, and conditions are subject to change without notice. As a Client you are subject to the most recent set of policies, terms, and conditions in effect at the time of each service booking. For the most current version of policies, terms, and conditions go to http://www.comfycreatures.com/policies or contact us.
CCDWPC reserves the right to refuse service to any Client, at any time, for any reason.
Should any section, provision or portion of the contract be held to be invalid, illegal, void or unenforceable, then such section, provision or portion shall be deleted from this contract. The remainder of this contract shall continue in full force and effect.
By accepting this electronic contract I am promising to read, understand, and abide by all the terms and conditions set forth in their entirety. If I have any questions about the above I will contact CCDWPC before service is to begin.
(This contract is available for purchase, copyrighted 1998 to 2019 by Comfy Creatures All Rights Reserved)